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General Information and Remarks on Our Daily Tours
- All scheduled services are public services where every passenger should have the opportunity to come on board
- Online tickets for our scheduled trips do not guarantee a seat
- Moderation (headphones à 3 € p.P.) is available in 10 additional foreign languages: English French Italian Spanish Japanese Chinese Russian Dutch Danish Swedish
- Ships will be used according to the statuts of registration
- all daily tours have a minimum-attendance of 5 people with the exception of the 1-hour City Centre Tour departing from Hauptbahnhof
- all Evening Cruises have a minimum-attendance of 10 people
- all prices in our online shop plus advance booking and system fees
- we gladly accept group bookings for 10 or more people
- no reservations possible for Hop-On stops
- gift vouchers are available for all tours
- tickets are available daily 30 minutes before departure at the ticket office of each station
- cashless payment is possible with EC-cards and credit cards
- dogs may accompany you
- smoking is only allowed outdoors
General Information and Remarks on Our Special Events
- purchased tickets are valid only for the specified special event on the ticket
- a cash repayment of the ticket fare is not possible
- in case of a no-show, the ticket fare will not be refunded
- in case of a cancellation up to 4 weeks before the event, we charge 50% cancellation fee of the full ticket fare, after this period a cancellation is not possible
- special events are not discountable